Fair Dealing Commitment

PFPFA Board and Senior Management commit to advocate and endeavour to deliver the fair dealing outcomes to you below:

• Our Directors and Senior Management are committed to advocate a fair dealing culture within PFPFA;
• The products and service recommended by PFPFA are selected, reviewed and endorsed by PFPFA (Malaysia) Sdn. Bhd. to be suitable for your particular needs, financial objectives and situation;
• Our professional advisers are constantly trained to be competent in providing sound advice and quality recommendations to you;
• Clear, relevant and timely information and updates are presented for you to make informed financial decisions;
• Every client will be assessed for knowledge of competency in the investment arena, and should the client require more assistance, we will provide the tools to help them gain competency, and, in the interim, should they wish to transact investment products, we will build in additional safeguards to ensure that the investments meet their needs; and
• We are committed to building lasting relationships with our clients by providing excellent service and being responsive to client needs and concerns.
• It is our priority to ensure impartial and efficient resolution of any client complaints.